What are reservations
Biga manages the restaurant’s reservations from an agenda integrated with the table plan. Reservations can be entered manually (by phone, in person) or come in through the restaurant’s public website.
The reservations agenda
The agenda is a single column, designed like a paper diary:
- At the top, a 7-day strip (Today, Tomorrow, Fri 14…) with each day’s reservation count.
- Below it, the day summary (reservations and guests), the search box and the New reservation button.
- And the chronological list of the day’s reservations, grouped by service (Lunch / Dinner).
From here you create, edit and track the status of each reservation. The table plan isn’t shown in the agenda: it appears when you create a new reservation, to pick the table.
The 7-day strip, the day summary and the list by service.
Reservation statuses
- Confirmed — the reservation is firm.
- Seated — the guests have arrived and are at the table.
- Completed — the service has ended.
- No-show — they didn’t turn up.
Today’s reservations, with their current status.
Create a reservation
- Tap New reservation.
- Enter the date and time, the number of guests and the customer’s details (name and phone).
- Assign a table (or let Biga suggest an available one).
- Save.
Step by step: date, time, guests and table.
Reservations from the website
If you have the public website enabled, customers can book on their own. The reservation goes straight into the agenda, with no phone calls.
The customer books from the website; you see it in the agenda.
Turning reservations on or off
In the reservations settings you have two independent switches:
- The restaurant takes reservations — the module’s master switch. If you turn it off, reservations disappear everywhere: the POS, the waiter app, the kitchen and the side panel stop showing them, and the public website won’t accept any. Meant for restaurants that work on a first-come, first-served basis only.
- Online reservations active — controls the public website only. If you turn it off, the website stops accepting new reservations, but phone and POS reservations keep working.
From your phone
The manager can also view and create reservations from their phone, during service or away from the venue.
The same agenda, adapted for mobile.
Common issues
- I can’t find a free table for a reservation → check the time slot and the duration; there may be an overlap with another reservation.
- A customer didn’t show up → mark the reservation as No-show to free up the table.