Takeaway and delivery

Takeaway and delivery

Beyond table service, Biga handles takeaway and delivery orders in a kanban view, so you can keep track of every external order without missing one.

The orders kanban

In Orders you’ll see every external order organised by status: queued → in preparation → ready → picked up/out for delivery. Orders move through the columns as they’re prepared and handed off.

Each order moves through the columns until it’s handed over.

You can filter by Pickup (the customer comes to collect it) or Delivery (a courier takes it), and turn on Auto-pickup / Auto-delivery so orders advance on their own once they’re ready.

Create your own order

1. Tap New order.
2. Choose pickup or delivery and the time (or “custom time”).
3. Add the items from the catalogue (just like on the POS).
4. Set the payment method and, for delivery, the customer’s address.
5. Tap Create order.

Time, items and payment method in a single modal.

On the POS you have two buttons: New order (the in-house order you just saw) and New external order.

External orders (Glovo, Uber Eats, Just Eat)

An external order is an order that came in through a third-party platform. It’s an informative sale: it’s recorded for your statistics and draws down stock, but it doesn’t generate a fiscal receipt (the platform issues the invoice).

To add one by hand, tap New external order:

1. Choose the platform (the commission % is pre-filled automatically and you can adjust it).
2. Optionally add the order’s reference from the platform’s dashboard.
3. Add the products from the catalogue.
4. Leave Print ticket in the kitchen ticked (on by default) so the kitchen gets the ticket and prepares it. You can turn it off if you don’t want it printed.
5. The summary shows the subtotal, the commission and the net total (what the platform pays you after its commission).
6. Tap Create order.

Importing a CSV from a dashboard (Glovo, Uber Eats, Just Eat) is now done from the back office (Takeaway / Orders), not from the POS. Upload the export and Biga creates the orders in one go, drawing down stock.

The external-orders module can be switched off from the restaurant settings. If you disable it, the New external order button disappears from the POS.

In the kitchen

External orders reach the kitchen clearly marked as takeaway or delivery, so the kitchen can prioritise them properly. See Kitchen and KDS.

The kitchen tells external orders apart from dine-in ones.

Common issues

• An order won’t advance on its own → check that Auto-pickup or Auto-delivery is enabled; otherwise, move it manually.
• No courier shows up to assign → you need to add a person with the courier role (see Staff).